Effective Date: August 25, 2026
These Terms of Service (“Terms”) govern your use of the websites, forms, communications, and services provided by INDEX MARKETING LLC (“INDEX Marketing,” “we,” “us,” or “our”).
By accessing our website, submitting a form, engaging with our services, or entering into a service relationship with INDEX Marketing, you agree to these Terms.
INDEX Marketing provides marketing-related services that may include:
Paid advertising management
Lead generation
Customer relationship management systems
Lead follow-up systems
Marketing automation
Appointment and estimate booking systems
Marketing strategy
Campaign reporting and optimization
Creative and advertising support
The exact services provided to a client may be described in a separate proposal, agreement, invoice, statement of work, or other written communication.
Marketing performance can vary based on many factors outside of our control.
INDEX Marketing does not guarantee:
A specific number of leads
A specific number of appointments
A specific number of customers
A specific amount of revenue
A specific return on advertising spend
Any particular business outcome
Past performance, examples, projections, or estimates are not guarantees of future results.
Clients are responsible for providing accurate and timely information needed for INDEX Marketing to perform its services.
This may include:
Business information
Advertising account access
Website access
Social media access
Logos
Photos and videos
Service information
Pricing or project information
Customer or lead information
Business hours
Scheduling information
Clients are responsible for ensuring that the products, services, claims, offers, pricing, licenses, and other information they provide are accurate and legally compliant.
Unless otherwise agreed in writing, advertising spend is separate from INDEX Marketing's service fees.
Clients are responsible for:
Advertising budgets
Platform charges
Third-party software fees
Phone or messaging fees
Other third-party expenses associated with their campaigns or systems
Advertising platforms may change pricing, policies, delivery, or availability at any time.
Our services may rely on third-party platforms and services, including platforms such as:
Meta
GoHighLevel
Website hosting providers
Email providers
Messaging providers
Analytics tools
Scheduling platforms
Payment processors
INDEX Marketing does not control these third parties and is not responsible for outages, suspensions, policy changes, account restrictions, platform errors, service interruptions, or other actions caused by third-party providers.
Clients are responsible for complying with the rules, policies, licensing requirements, and laws applicable to their business and advertising.
INDEX Marketing may refuse, pause, or discontinue campaigns that we reasonably believe violate platform policies, applicable law, or ethical business practices.
Advertising platforms may reject, restrict, or suspend advertisements or accounts at their discretion.
Fees, payment schedules, and billing terms may be specified in a separate service agreement, proposal, invoice, or statement of work.
Unless otherwise stated in writing, fees paid for services already performed are non-refundable.
Failure to make required payments may result in suspension or termination of services.
INDEX Marketing may occasionally offer free trials, pilot programs, discounted services, or promotional arrangements.
Unless otherwise stated in writing:
Advertising spend and third-party costs remain the client's responsibility
Pilot participation does not guarantee future results
Either party may choose not to continue after the pilot period
Continued services may require a separate paid agreement
Clients retain responsibility for their leads, customers, sales processes, and business relationships.
INDEX Marketing may process lead or customer information on behalf of clients as necessary to provide marketing, CRM, automation, communications, and related services.
Clients are responsible for ensuring they have appropriate rights, permissions, and legal bases to provide such information to INDEX Marketing.
By contacting INDEX Marketing or becoming a client, you agree that we may send communications reasonably necessary to:
Respond to inquiries
Provide services
Manage your account
Schedule meetings
Provide updates
Handle billing
Provide customer support
Marketing or promotional communications will be handled in accordance with applicable law.
Unless otherwise agreed in writing, INDEX Marketing retains ownership of:
Internal systems
Processes
Templates
Workflows
Strategies
Documentation
Proprietary methods
Reusable marketing infrastructure
Clients retain ownership of materials they provide to us, including their trademarks, logos, photographs, videos, and business content.
Ownership or usage rights for custom creative work may be addressed in a separate agreement.
We will use reasonable care to protect confidential business information provided to us.
Clients also agree not to disclose INDEX Marketing's confidential or proprietary information except where required by law or authorized in writing.
To the maximum extent permitted by applicable law, INDEX Marketing will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from or related to our services.
This may include losses related to:
Lost revenue
Lost profits
Missed business opportunities
Advertising platform changes
Third-party outages
Account suspensions
Customer behavior
Business decisions
Nothing in these Terms excludes liability that cannot legally be excluded.
To the extent permitted by law, clients agree to indemnify and hold harmless INDEX Marketing from claims, damages, liabilities, or expenses arising from:
Inaccurate information supplied by the client
The client's products or services
The client's business operations
The client's violation of applicable law
The client's violation of third-party rights
Materials supplied by the client for use in advertising or marketing
Either party may terminate services as permitted by the applicable service agreement or other written arrangement.
Upon termination, clients remain responsible for amounts properly owed for services already provided and third-party expenses incurred on their behalf.
INDEX Marketing may suspend or terminate services for:
Nonpayment
Fraud
Abusive conduct
Illegal activity
Platform violations
Material breach of an agreement
We may modify, discontinue, or update services, processes, technologies, or tools as reasonably necessary to operate our business or improve our services.
These Terms are governed by the laws of the State of California, without regard to conflict-of-law principles.
Any dispute will be handled in accordance with applicable law and any separate written agreement between INDEX Marketing and the client.
We may update these Terms periodically.
When changes are made, we may update the Effective Date shown at the top of this page.
Continued use of our website or services after changes may constitute acceptance of the updated Terms where permitted by law.
SMS Messaging Terms
By voluntarily opting in to receive SMS messages from INDEX MARKETING LLC, you agree to receive non-marketing text messages related to your appointment or service request. Messages may include booking confirmations, appointment reminders, rescheduling information, and related service communications.
Message frequency varies. Message and data rates may apply depending on your mobile carrier and plan.
You may opt out of SMS communications at any time by replying STOP to any message. After opting out, you will no longer receive SMS messages unless you opt in again. For assistance, reply HELP or contact INDEX MARKETING LLC using the contact information provided on this website.
You must be at least 18 years old to opt in to our SMS messaging program.
Wireless carriers are not liable for delayed or undelivered messages.
Your participation in our SMS messaging program is also subject to our Privacy Policy
19. Contact Us
Questions about these Terms may be directed to:
INDEX MARKETING LLC
Email: [email protected]